Membership, payment, pooled orders, and pickup

Pawlo Connect is built for independent pet professionals in the Calgary area, including groomers, dog walkers, trainers, pet sitters, in-home boarders, mobile pet-health and education providers, and other small pet-service businesses that use supplies in their work. No commercial storefront is required. Pawlo Connect is designed for pros who work from home, on the road, or at client sites.

Yes. Membership is free at launch. Pawlo Connect is gated by business verification, not by a membership fee.

We confirm the mobile number for the main business contact. We also check for a public website, social profile, or business listing that matches the application and shows service in the Calgary area.

Your application may stay pending while our team checks your business details or while Pawlo Connect is still accepting waitlist applications. Pending does not mean you were charged or signed up for another program.

Pawlo Connect focuses on curated, non-prescription operating supplies for pet-service businesses, such as grooming products, training treats, waste bags, cleaning supplies, and other everyday essentials. Product selection can vary by buying cycle.

It means approved members can access prices below ordinary retail pricing on eligible items. Pawlo Connect does not publish a fixed savings percentage, and the exact member price is shown before you commit.

Some suppliers sell certain products only by the case. When that happens, one case is the smallest amount you can add to your Pawlo Connect order.

No, not without your explicit approval. Pawlo Connect does not swap you into a different product or higher-priced option automatically.

No. Your committed member price is fixed to the offer you accepted for that buying cycle. A later supplier promotion does not automatically change an already committed price.

Pawlo Connect combines smaller member orders into one shared supplier order. You choose only what your business needs. We place the supplier order after the group reaches the shared target and enough orders are paid.

A buying cycle starts when the first member confirms an order for the group.

Aggregation is demand-driven. Pawlo Connect keeps the rolling community order open until the shared target is reached or the batch is otherwise closed.

The percentage shows how close the group is to the supplier’s shared freight target. It is based on eligible confirmed items. We show progress as a percentage instead of sharing supplier costs.

The supplier target is based on supplier costs, not the prices members pay. A percentage shows how close the group is without publishing private supplier pricing.

If the shared threshold is not reached, the pooled supplier order does not go ahead for that cycle, and members are not charged during aggregation.

No. Commitment records your order and payment choice, but no charge happens while the order is still aggregating.

If you choose card, Stripe securely saves your payment method so Pawlo Connect can charge it later if the group order goes ahead. Your card is not charged while the group order is building.

After the group reaches its target, Pawlo Connect opens a 48-hour payment window. We check saved cards during that window. Your card is charged, including the 2.4% credit-card surcharge shown before you commit, only after the paid group order is ready to go ahead.

If you choose Interac e-Transfer, you are still only committing during aggregation. Once funding opens, Pawlo Connect gives you payment instructions and treats the order as funded only after the transfer is received and verified. Interac e-Transfer has no added fee.

You have 48 hours after the payment window opens to fix a failed payment. If payment is not completed in time, your order is removed from that supplier order.

Pawlo Connect does not move you into a substitute or higher-priced item without your explicit approval. If an item cannot proceed, the remaining funded pooled order can still go ahead only if it still qualifies after that change.

Exact refund terms are still being finalized before transactional ordering launches. Today’s commitment is narrower: do not assume the card surcharge is refundable, and any refund or release will follow the purchase terms shown when ordering opens.

No. Pawlo Connect uses local Click N Collect. Orders arrive at one Calgary receiving site, and members pick up their prepared items there.

Pawlo Connect will send transactional updates when your funded items have been received and prepared for local pickup.

Pawlo Connect sends pickup details when your funded order is ready. The pickup instructions will explain what to do next.

Contact Pawlo Connect as soon as possible. Late pickup is handled manually, and Pawlo Connect does not publish an automatic forfeiture, restock, refund, or credit rule here.

Yes, but only if the remaining funded pooled order still qualifies after the unavailable or removed item is taken out.

Transactional messages include verification steps, application status updates, commitment and funding instructions, payment recovery notices, and pickup-ready reminders that are needed to run your Pawlo Connect account or order.

No. Transactional SMS and email for your application, order, payment, or pickup do not subscribe you to marketing.

Email hello@pawloconnect.com for help with a commitment, payment question, or pickup issue, and include enough detail for Pawlo Connect to find the right application or order.