Privacy Policy

What this policy covers

This policy covers the founding waitlist at www.pawloconnect.com. Pawlo Connect is a Calgary-first product-access and shared-buying network for independent pet-service businesses. Member ordering is planned to launch in Fall 2026. The waitlist gathers interest before ordering opens; it does not take a payment or place a product order.

Information you give us

When you join, we collect the details entered in the form: your first and last name, business name, email address, mobile number, main service, and city or service area. You may also choose to share other services, a business website, a social profile, and the products you would like to order through Pawlo Connect.

We record whether you verified your email and mobile, whether you separately opted in to marketing email or SMS, when you accepted the waitlist Terms and this policy, and the version of that consent copy. We may also collect basic attribution data, such as UTM campaign parameters and the full referring URL, which may include its query details, so we can understand how people find Pawlo Connect.

We use Google Analytics on this site to measure how visitors use it. It sets cookies and sends usage data, including your approximate location and device information, to Google. You can block these cookies in your browser without affecting your waitlist entry.

Onboarding questionnaire drafts

If you start the Pawlo Connect onboarding questionnaire, your ranked product-category selections and basic attribution data (UTM campaign parameters and the referring page URL) are saved immediately — before you enter any contact details — and are kept for catalog planning even if you do not finish onboarding.

Onboarding drafts that are never submitted are anonymized after the approved retention period: personal details such as names, contact information, business names, URLs, and free text are removed, while the anonymized category selections and attribution are kept for aggregate demand analysis. Completing the application links the draft to your waitlist entry, which is then handled as described in this policy.

How we use waitlist information

We use the information to operate the waitlist, confirm that Pawlo Connect is reaching eligible local pet-service businesses, understand demand by service type and geography, plan the opening product catalog, send requested verification messages, review eligibility, and contact selected applicants about next steps. Verifying your email and mobile may improve your launch priority.

If you later register as a Pawlo Connect member, staff may link your waitlist entry to your member business using matching contact information. Joining the waitlist by itself does not create a member account.

Required acknowledgement and optional marketing

You must acknowledge the Pawlo Connect Terms and this Privacy Policy to submit the waitlist form. Marketing email and marketing SMS consent are separate, optional choices. You can join and keep your place on the waitlist without opting in to either.

If you opt in, we may send occasional launch, catalog, and shared-order updates through the channel you selected. SMS message and data rates may apply. You can withdraw either marketing consent at any time.

Transactional verification messages

Verification is separate from marketing. We may send an email verification link and, when you request mobile verification, a one-time SMS code. These messages confirm that you control the contact information submitted and may improve your launch priority. Requesting a code does not opt you in to marketing texts.

When you apply through the onboarding questionnaire, we also use your email address for factual application-status messages — for example that your application was received, needs more information, was accepted, was rejected, or was closed. These operational messages contain no promotional content and are not marketing. In the onboarding flow, your mobile number is used only for business verification; that flow does not sign you up for marketing texts.

How we store and share your information

Waitlist information is stored in the PawsOS/Pawlo Connect infrastructure used to operate the program. We do not sell waitlist personal information. We may share it with service providers that help us host the site, store data, measure site performance, or deliver transactional email and SMS, but only as needed to provide those services.

Some of these service providers store or process information outside Canada, including in the United States. While information is held outside Canada it may be accessible to the courts and law-enforcement authorities of that country. You can ask us for more detail about how we handle information transferred outside Canada using the contact address below.

Your choices

You can ask us to correct your waitlist information, or to stop using it. You can also withdraw optional marketing consent without leaving the waitlist. Verification remains optional, although a fully verified entry may improve your launch priority relative to an unverified entry.

When you ask us to stop using your entry, we take it out of active use: it is no longer reviewed, ranked for launch priority, or used to contact you. We keep the withdrawn entry, including the details you submitted and your consent history, as a record of the request. If you want to know what we hold about you, email us using the address below.

Contact us

1543851 Alberta Ltd operates the Pawlo Connect program at 1313 16 Ave SW, Calgary, AB T3C 0Z7. Questions about this policy or your waitlist information? Email hello@pawloconnect.com.