Pawlo Connect Purchase Terms

What these terms cover

These Purchase Terms apply when an approved Pawlo Connect member commits to a catalog offer. They describe the live Platform pilot: one offer creates one independent order. Waitlist terms remain a separate document and do not change these rules.

The published version is 2026-09-20.v1. Checkout asks you to agree to this version before you can commit.

Price and tax

The complete total is merchandise plus 5% GST. There is no credit-card surcharge and no added Interac e-Transfer fee. The total you see before you commit is calculated by Pawlo Connect, not typed in by you.

How you pay

Interac e-Transfer is the only payment method. Card payment is not offered. Committing means you agree to send the complete total by Interac e-Transfer.

Opening payment instructions on your order is how Pawlo Connect records that you have sent. Pawlo Connect cannot see your bank. An operator marks the transfer received; that mark is the only payment confirmation the system trusts.

Clocks after you commit

The clocks start when you commit, even if the shared buying cycle is still open.

Within 24 hours you must open payment instructions, or the order is cancelled.

Within 48 hours an operator must mark the transfer received, or the order is cancelled.

Those deadlines are applied on the next scheduled check, which can be up to six hours later.

Cancelling

You cannot cancel after you commit. If a clock expires, Pawlo Connect cancels the order automatically.

Shared buying cycles

Each offer has its own buying cycle and target. Pawlo Connect may extend or close a cycle and will notify you. If a cycle does not go ahead, leftover money is handled with you out of band. There is no automatic refund or account credit in the product.

Substitutes

Pawlo Connect does not swap you into a different product or a higher-priced option without your explicit approval.

Pickup

Funded orders are prepared for local Click N Collect in Calgary. Late pickup is handled manually. Nothing is automatically forfeited, restocked, refunded, or credited if you miss the collection window.

Money that does not match an order

A transfer that arrives after an order is cancelled, or that cannot be matched to a live order, is handled by Pawlo Connect out of band. The product does not issue an automatic refund or credit.

Contact

Email hello@pawloconnect.com for help with a commitment, payment, or pickup, and include your order id.